Frameworks
Frameworks that power
our proven approach
We’ve developed models and leverage proven industry frameworks to ensure that our clients can confidently navigate the complexities of Academy programs, from program design to measurement. These frameworks create a foundation for growth, adaptability, and long-term success.
Each of these frameworks contributes to a comprehensive, scalable, and results-driven Academy program.
Our core frameworks
SaaS Academy Advisors'
Academy Program Matrix
Building an Academy program requires more than just great education - it needs a solid structure. The SaaS Academy Advisors' Academy Program Matrix provides a holistic view of all essential functions, ensuring that your Academy scales alongside the business, covering:
- Educational Product (Content)
- Leadership & Management
- Operations & Development
- Stakeholder Relations
- Tech Stack
- Marketing & Discoverability
- User Enablement
By structuring your Academy as a core function of the business, this matrix helps align your program's initiatives with growth and operational efficiency.
SaaS Academy Advisors'
Growth Model
Academy programs evolve over time, and our Growth Model defines the key phases:
- Ideation – Establishing the strategy, securing resources, and identifying the first steps.
- Beta – Testing training formats, content delivery, and iterating based on feedback.
- Live – Launching a full content library and measuring early business impact.
- Scale – Expanding globally, integrating education deeper into your organization.
- Innovate – Experimenting with new formats, partnerships, and learning experiences.
This model ensures SaaS Academies can launch confidently while planning for long-term evolution.
Instructional Design Process
We don’t treat content creation as a creative free-for-all. Every piece of educational content that's created should be rooted in instructional design best practices. Our approach is informed by proven models like ADDIE and SAM but customized to align with your business priorities, product roadmap, and team workflows.
What makes content educational isn’t format - it’s structure, intent, and alignment to learning and business outcomes.
We help you analyze your audience, define measurable learning outcomes, and design education that drives real behavior change. Whether you're working with employees, customers, or partners, we build content that educates, inspires, and scales.
Content Management & Upkeep
SaaS moves fast, and educational content must keep up. Our Content Management & Upkeep framework ensures that learning materials remain relevant and effective over time. It includes:
- A structured, modular approach to tracking content updates.
- Prioritization methods for what needs updating first.
- Strategies for efficiently localizing and repurposing content.
By treating education like a product, we help SaaS businesses avoid outdated or ineffective education assets.
Training Effectiveness Model
We use a training effectiveness model, inspired by the Kirkpatrick framework, to assess the real impact of education. It helps us ensure that your program doesn’t just get completed - it drives real results.
- Reaction: Did learners find the training relevant and engaging
- Learning: What new knowledge or skills did they gain?
- Behavior: Are they applying what they learned?
- Results: What’s the impact on user outcomes and business goals?
- Transformation: Does the training lead to lasting change or brand affinity?
Metrics & Business Impact
Your Academy program will drive business outcomes, but how do you measure that? Our metrics framework helps organizations track the effectiveness of their programs across key areas, including:
- Business
- Department
- Team
- User
Ready to transform your Academy? 
Want to learn more about how these frameworks apply to your business?